Return

HOW TO RETURN

• How to return

We recommend you return your items using the packaging your order arrived in. In certain countries, each package will include a return label should you decide to return all or part of your order. If that was no available, you can print out the return label from your account if you're a registered user. If you're unable to use the same packing material provide by the merchant, please find a suitable alternative. Make sure that you include all partner packing and material and that they are well protected. If you return your item without protecting the designer boxes or cases that came with your order, you may not receive your refund.

• Return Instructions: Registered Users

1. Go to Orders & Returns if you have an account.
2. Find the order you want to return and click return item(s).
3. Select each item and your reason for returning.
4. Place each item you're returning with any designer boxes or cases that came with your order inside the Sheyaaka’s packaging. Make sure returns from different partner boutiques are packaged separately and that the correct Return Label is attached to the outside of each package - downloadable from your account. Make sure the Return Label is visible as this will need to be scanned by the courier.
5. Give the package to the courier and make a note of the Waybill Number, make sure that the package is scanned to assure accurate online tracking of your return package.

Return Instructions: Guests

Coming Soon! If you placed your order as a guest and want to return it, enter your order details here. You'll need to provide your order number and email address. You can find the order number in your confirmation email. Find the order you want to return and click return item(s). Then follow the steps above - selecting each item and your reason for returning.

If you placed your order as a guest and want to return it or return part of it, kindly contact our customer service at [e-mail].

You'll need to provide your order number, email address and mobile number. You can find the order number in your confirmation email. Make sure you inform the customer service team of each of your returned items and the reason for this return. After the return has been processed by our team, you will receive a confirmation email for each return, should there be more than merchant.

Make sure returns from different partners are packaged separately and that the correct Return Label is attached to the outside of each package.

• Returns Pick Up

Your returned item must arrive at our partner’s address no later than 14 days after you made your order. Once the order is delivered to your location, you will have 10 days to benefit from our Returns service. 

Refunds

Our clients can apply for a refund in one of two ways:

• Order Cancellation

    Customers can cancel their orders and get the full amount of their order given that the order has been cancelled prior to shipping (within 24 hours of making the order)

• Items Return – items returned must qualify to our returns policy

    Once your return has been received and accepted by our partner, your refund will be processed, excluding the delivery costs. Please allow a time frame of 3 to 5 working days for the internal processing of the refund;       bank to bank processing time may take an additional 14 working days. Refunds for prepaid orders will be made back to the payment solution used initially by the customer. Clients can also request their refund be             credited to their Sheyaaka account. For COD orders, the amount will be refunded to the client’s Sheyaaka account.

We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.

As mentioned, clients can request to issue their refund as Sheyaaka credit if they prefer; the amount will effortlessly apply at checkout the next time they shop with us.

Defected Items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, you can arrange a refund by selecting “My Orders” followed by “Refund” in case you are a Registered Customer, or by contacting Customer Support [e-mail]

Return Policy

As our client, be it a guest or registered user, you have the right to return any product within 10 days after the date of receipt which is authenticated by our delivery partners’ Shipment Delivery Confirmation.

To be eligible for a refund, the below criteria must be met:

1. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
2. Footwear and accessories must be returned with the original boxes and dust bags if available, and placed inside a protective outer box for shipping.
3. When trying on footwear, please take care not to mark the soles or damage the shoe box.
4. Sealed products must be returned unopened and unused, with the seals of any packaging still intact.
5. Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging.
6. Lingerie and swimwear must only be tried on over your own undergarments. Any proof otherwise deem the products ineligible for a refund.
7. Face masks must be returned unworn in their original, unopened and undamaged product packaging.
8. Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.