Return policy

Return Policy
We accept returns within a 10-day period starting from the date in which the order was received,
as confirmed by our delivery partners’ Shipment Delivery Confirmation.
A complete refund will be issued subject to the following terms:
● Items must be returned unworn, undamaged and unused, with all tags attached and in its
original packaging.
● Footwear and accessories must be returned in their original boxes and dust bags if
available, and placed inside a protective outer box for shipping.
● When trying on footwear, please make sure not to mark the soles or damage the shoe box.
● Sealed products must be returned unopened and unused, with the seals of any packaging
still intact.
● Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached
and in unopened and undamaged product packaging.
● Lingerie and swimwear must only be tried on over your own undergarments. Any proof
otherwise deem the products ineligible for a refund.
● Face masks must be returned unworn in their original, unopened and undamaged product
packaging.
● Jewelry must be returned in the same condition it arrived in, including all branded
packaging and documents provided with it.
Please take care when trying on your purchases and return them in the same condition you
received them. Any returns that do not meet our policy will not be accepted.