Return policy

Return Policy

We accept returns within a 10-day period starting from the date in which the order was received,
as confirmed by our delivery partners’ Shipment Delivery Confirmation.

A complete refund will be issued subject to the following terms:

• Cosmetics and Beauty items are nonrefundable and cannot be returned.
• Items must be returned unworn, undamaged and unused, with all tags attached and in its original packaging.
• Footwear and accessories must be returned in their original boxes and dust bags if available, and placed inside a protective outer box for shipping. When trying on footwear, please make sure not to mark the soles or damage the shoe box. Sealed products must be returned unopened and unused, with the seals of any packaging still intact.
• Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging.
• Lingerie and swimwear must only be tried on over your own undergarments. Any proof otherwise deem the products ineligible for a refund.
• Face masks must be returned unworn in their original, unopened and undamaged product packaging.
• Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you
received them. Any returns that do not meet our policy will not be accepted.